We are here to help
Support.
Whether you need help right now or just want to know what support will look like once NetHitch is live, you are in the right place.
Need help right now?
NetHitch has not launched yet, so support today mostly covers the website, pre-registration and general questions. If something is not working, you could not finish pre-registering, or you just have a question, reach out below. A real person will get back to you.
Report a concern
Safety is not something we plan to think about later. If you ever have a concern, such as a message claiming to represent NetHitch, a security issue you have spotted, or anything that feels off, tell us. We read every report.
When we launch
Support that lives in the app.
Once NetHitch goes live, support will not just be an email address. In-app support is being designed from day one to include:
Block and report, instantly
Right from a conversation or a profile, with no digging through menus.
A real safety centre
Practical guidance for meeting people in person, not just a disclaimer.
Guidelines that stick
Rules that are actually enforced, not posted once and forgotten.
Help inside the app
A team you can reach without leaving the conversation you are in.
Notice: NetHitch is currently in pre-launch. The commitments above reflect our plans for launch and may evolve as we build. We will always tell you plainly what is live today and what is still on the roadmap.
Still stuck?
Support is one part of the picture. Find press, careers, investor and privacy contacts on one page.